3PL - Frequently asked question
Can you fulfil both retail store and eCommerce deliveries?
Yes, CSG3PL supports both eCommerce fulfilment and retail distribution across Melbourne and wider Australia. Whether your business sells direct-to-consumer online or to retail store chains, our warehouse and delivery network is equipped for both.
Can I track my stock levels and orders in real time?
Absolutely. Our web portal offers real-time access to your inventory, receipts, order status, and outbound tracking. You can also run reports, filter by SKU, and export data whenever you need.
How quickly can we get started with CSG 3PL?
Integration and onboarding typically take 1 to 4 weeks, depending on your system complexity and requirements. Our team will work closely with you to create an efficient onboarding timeline tailored to your business.
Do you offer support during the transition from our current logistics setup?
Yes. CSG3PL provides structured migration support, including planning for supplier handovers, customer communication, and stock transfers. Our team ensures a smooth, low-risk transition into our fulfilment system.
Does CSG 3PL provide reverse logistics or returns handling?
Yes. We offer full reverse logistics, including product assessment, validation against original orders, suitability checks for resale, and restocking. We can also serve as your nominated returns provider for B2C and B2B customers.
Can I visit your warehouse and inspect my stock?
Yes, with prior notice. Clients are welcome to visit their stock in our 3PL warehouse. We ask that you book at least 48 hours in advance to coordinate the visit.
Do you conduct stock takes/cycle counts?
CSG 3PL offer’s our customers a range of inventory management solutions, including annual stock takes, scheduled rolling cycle counts, or activity driven cycle counting, as per customer and SKU requirements.
Can I deliver my import container to CSG3PL using my logistics provider?
CSG 3PL can coordinate your container deliveries for you with our wharf cartage partner, to streamline arrival and unloading in an efficient timely manner, if you prefer.
Will CSG 3PL relabel a product which comes without a barcode or with a faulty one?
CSG3PL requires all our customers to maintain a high level of compliance from their designated suppliers, which includes product barcoding and labelling. However, CSG3PL will perform the required labelling, to ensure that your product can be receipted into stock.
What types of products can you store and fulfil?
We store and manage a wide range of goods including packaged food, fashion, electronics, homewares, and more. Our warehouses accommodate both palletised and pick-face stock.
Do you offer same-day or express fulfilment?
We can offer same-day despatch depending on your order cutoff time and shipping partner. Talk to us about express options if you need rapid delivery capability.
Are your services available outside Melbourne?
Yes. While our warehouse is based in Melbourne, we serve clients and deliver orders across all states in Australia. Our network allows us to manage national B2B and eCommerce deliveries.
What makes CSG 3PL different from other 3PL companies in Melbourne?
We combine 20+ years of Australian-based experience with advanced systems and flexible service. Our clients appreciate our local support team, transparent pricing, and ability to adapt to changing business needs.t.
