FAQs

Absolutely. Our web portal offers real-time access to your inventory, receipts, order status, and outbound tracking. You can also run reports, filter by SKU, and export data whenever you need.

Integration and onboarding typically take 1 to 4 weeks, depending on your system complexity and requirements. Our team will work closely with you to create an efficient onboarding timeline tailored to your business.

Yes. CSG 3PL can support custom branded boxes, branded tape, satchels, inserts, stickers and special packing instructions. We help brands create a more consistent delivery and unboxing experience while still managing the practical fulfilment work behind the scenes, including picking, packing, labelling, dispatch and returns support.

Yes. CSG3PL provides structured migration support, including planning for supplier handovers, customer communication, and stock transfers. Our team ensures a smooth, low-risk transition into our fulfilment system.

Yes. We offer full reverse logistics, including product assessment, validation against original orders, suitability checks for resale, and restocking. We can also serve as your nominated returns provider for B2C and B2B customers.

Yes, with prior notice. Clients are welcome to visit their stock in our 3PL warehouse. We ask that you book at least 48 hours in advance to coordinate the visit.

CSG 3PL offer’s our customers a range of inventory management solutions, including annual stock takes, scheduled rolling cycle counts, or activity driven cycle counting, as per customer and SKU requirements.

CSG 3PL can coordinate your container deliveries for you with our wharf cartage partner, to streamline arrival and unloading in an efficient timely manner, if you prefer.

CSG3PL requires all our customers to maintain a high level of compliance from their designated suppliers, which includes product barcoding and labelling. However, CSG3PL will perform the required labelling, to ensure that your product can be receipted into stock.

We store and manage a wide range of goods including packaged food, fashion, electronics, homewares, and more. Our warehouses accommodate both palletised and pick-face stock.

We can offer same-day despatch depending on your order cutoff time and shipping partner. Talk to us about express options if you need rapid delivery capability.

Yes. While our warehouse is based in Melbourne, we serve clients and deliver orders across all states in Australia. Our network allows us to manage national B2B and eCommerce deliveries.