How 3PL Works
Understanding how 3PL (third-party logistics) works is key to streamlining your supply chain and ensuring customer satisfaction. At CSG 3PL, we specialise in 3PL warehousing and eCommerce fulfilment services, refining these processes over two decades to make them simple and efficient for businesses across Australia and New Zealand.
Here’s an in-depth look at how our 3PL warehousing supports seamless operations, step by step, ensuring your business thrives in today’s competitive eCommerce landscape.
Step 1: Your business orders (makes products)
Your business begins by manufacturing or sourcing the products you sell. Whether you’re creating your own branded goods or importing items from suppliers, this step lays the foundation of your supply chain. CSG 3PL ensures a seamless transition from your production line or supplier to our warehousing services.
Step 2: Finished products shipped to 3PL warehouse
Once your products are ready, they are transported to one of CSG 3PL’s strategically located warehouses. We work closely with your chosen transport partners or provide recommendations to ensure that goods are delivered promptly and intact.
Step 3: CSG 3PL warehouse receives inventory and logs it into stock
Upon arrival, our team inspects and verifies your inventory, ensuring accuracy and quality. Each product is logged into our advanced inventory management system, giving you real-time visibility and control. This step is vital to minimising errors and keeping your operations running smoothly.
Step 4: Inventory is warehoused by CSG 3PL
Your stock is stored in a secure, organised, and optimised environment tailored to your business needs. Whether it’s small items requiring shelving or bulky goods demanding pallet storage, CSG 3PL ensures that your inventory is managed with precision, ready to move as soon as orders are placed.
Step 5: Ecommerce orders go directly from all your platforms to CSG3PL
Our technology integrates seamlessly with your ecommerce platforms, including popular marketplaces and custom stores. When a customer places an order, it’s automatically transmitted to CSG 3PL in real-time. This eliminates manual intervention, reduces processing time, and ensures orders are processed without delay.
Step 6: Orders are picked and packed by CSG 3PL
Our expert fulfilment team meticulously picks the correct items for each order. Products are then packed using protective materials to ensure they arrive in perfect condition. From branded packaging to eco-friendly materials, we align with your preferences to create a memorable unboxing experience for your customers.
Step 7: Orders are shipped, often the same day the customer places the order
Speed is crucial in today’s market. CSG 3PL ships orders on the same day they are received whenever possible. By leveraging our partnerships with reliable couriers, we guarantee efficient delivery, meeting or exceeding customer expectations.
Step 8: Orders are delivered to your customers
The final step is the most rewarding. Your products reach your customers quickly and safely. With tracking updates and dependable delivery, we ensure a positive experience that reflects well on your brand. Whether your customers are in major cities or remote areas, CSG 3PL provides reliable last-mile delivery.
At CSG 3PL, our end-to-end process is designed to reduce your workload, improve efficiency, and elevate your customer satisfaction. By partnering with us, you gain access to a trusted Australian logistics expert who understands the unique challenges of your business. Ready to optimise your supply chain? Contact us today to learn more.
