Challenges With Temperature-Controlled Storage & Inventory Management
This client specialises in pet care and nutritional supplement products, serving both B2B and D2C channels.
The brand currently processes approximately 180 B2B orders and 200 D2C orders per month, with around 150 pallets of inventory across 40 SKUs.
As the business grows, the brand faces several key fulfilment challenges:
- Certain products must be stored below 25°C;
- Pet nutritional supplements require strict batch and expiry date management;
- D2C orders have rapid inventory turnover, requiring regular cycle counts;
- Returned goods need to be inspected, sorted and returned to stock promptly;
- The brand also aims to maintain an overall fulfilment accuracy rate above 99%.
The Results
By establishing dedicated temperature-controlled zones, optimising inventory management processes, implementing FIFO and FEFO, conducting regular cycle counts and refining the returns SOP, CSG helped the brand resolve its key fulfilment challenges and build a fulfilment system that can support continued business growth.
Not Approach For Every Brand
Different products, industries and business models require different fulfilment approaches.
For this pet care brand, some products have strict temperature requirements, while product batches, expiry dates and returns also need to be carefully managed.
Standard warehousing and fulfilment processes cannot fully meet the brand’s day-to-day operational needs, so a more tailored solution is required based on product characteristics, inventory structure and order patterns.
CSG’s business manager quickly reviewed the brand’s fulfilment requirements and developed a tailored solution to reduce the day-to-day workload involved in warehousing and fulfilment management.
- Inventory Management Is Complex
Pet nutritional supplements have specific shelf-life requirements, so strict batch and expiry date management is essential.
FIFO and FEFO need to be applied during dispatch to reduce the risk of stock build-up, expiry and product wastage. - Some Inventory Requires Temperature Control
Certain products must be stored below 25°C.
These products therefore require a dedicated temperature-controlled storage area with continuous temperature monitoring, rather than being stored in the same way as standard inventory. - Returns Need To Be Processed Quickly
If returned goods are not inspected, sorted and returned to stock promptly, this can reduce available-to-sell inventory and affect overall stock turnover.
Brand needs a clear and efficient returns workflow to ensure products can be returned to saleable stock as quickly as possible.
Tailored Fulfilment Solutions To Meet Brand Requirements
Fulfilment challenges vary across industries, products and business models.
CSG’s fulfilment team develops solutions around each brand’s products, business model, order volume, inventory turnover, storage requirements and returns processes.
Rather than applying the same fulfilment process to every client, tailored solutions are better suited to addressing specific operational challenges and improving overall fulfilment efficiency.
If the temperature exceeds the set threshold, the system triggers an immediate alert and the team takes prompt corrective action to ensure products remain stored in accordance with requirements.
CSG supports both B2B and D2C fulfilment within the same operation.
Brands do not need separate providers for different order channels. Inventory, orders and dispatch can be managed centrally within one fulfilment operation.
CSG has established standardised inventory management SOPs and sets different cycle-counting frequencies based on inventory activity.
Active picking locations are counted quarterly, while standard storage locations are counted annually.
Returned goods are inspected and sorted. Products that meet quality requirements are quickly returned to saleable stock, while products that do not meet quality standards are quarantined and handled according to the client’s instructions.
Trusted By 20,000+ Brands | Providing Fulfilment Support To 20,000+ Brands
CSG has extensive experience in warehousing and order fulfilment across multiple industries and provides tailored fulfilment solutions based on each brand’s products, business model and operational requirements.
If your brand is facing challenges with warehouse space, inventory accuracy, order fulfilment, temperature control or returns management, tell us what you are dealing with.
CSG’s fulfilment team can help identify a solution that better suits your brand’s needs and day-to-day operations.
